Shipping policy

At KaathCraft, we are committed to delivering your furniture safely and efficiently across India. Every order is carefully processed and packed to ensure it reaches you in excellent condition.

Order Processing Time

All orders are processed after successful payment confirmation.

Processing timelines may vary depending on:

  • product availability,
  • customization requirements,
  • and order volume.

For handcrafted and made-to-order furniture, additional preparation time may be required before dispatch.

Delivery Timeline

Estimated delivery timelines:

  • Metro Cities: 5–10 business days
  • Other Cities & Towns: 7–15 business days
  • Remote Locations: Delivery timelines may vary depending on courier accessibility.

Delivery timelines are approximate and may occasionally be affected by:

  • weather conditions,
  • transportation delays,
  • public holidays,
  • or operational disruptions.

Shipping Coverage

KaathCraft currently delivers across most serviceable locations in India.

In rare cases, delivery may not be available for certain remote or restricted areas. Customers will be informed if any delivery limitation applies to their order.

Shipping Charges

We offer shipping assistance across India.

Any applicable shipping charges, if required for specific products or locations, will be displayed during checkout before payment confirmation. In most cases shipping is already included.

Order Tracking

Once your order is shipped, tracking details will be shared via:

  • email,
  • SMS,
  • or WhatsApp (where applicable).

Customers can use the tracking information to monitor delivery progress.

Delivery & Inspection

Customers are requested to inspect the package at the time of delivery.

If the package appears:

  • damaged,
  • tampered,
  • or opened,

please inform the delivery personnel immediately and contact KaathCraft support with photos/videos for assistance.

We also recommend recording an unboxing video for claim verification purposes.

Delays in Delivery

While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to:

  • courier issues,
  • weather conditions,
  • operational challenges,
  • or handcrafted production timelines.

In such situations, our support team will keep you informed regarding the updated delivery status.

Customized & Made-to-Order Furniture

Customized or made-to-order furniture may require additional manufacturing and processing time before dispatch.

Estimated timelines for customized orders will be communicated separately during order confirmation.

Contact Us

For shipping-related assistance, please contact:

KaathCraft
POONAM ART PLACE
G-1, 108-109, RIICO Industrial Area, Road No. 5
Churu, Rajasthan, India – 331001

Phone: +91 90246 41027
Email: support@kaathcraft.com